At a time when everyone is focussed on the financial crisis, when labour costs are now considered as the very first adjustment variable and when talk is of the 'right numbers', Jean-Luc Delcroix offers an alternative. Director of Monaco's postal network, head of Monaco's Banque Postale, and the former Director of the business bank Louis Dreyfus, Delcroix is not naive. He knows what efficiency is all about.
Yet he places faith in people, above all other values, sharing his vision with that of Albert Camus. He is the author of a book eloquently entitled 'Le management stratégique d'abord l'humain' ('Strategic Management: putting people first'). In an interview with Isabelle Tisserand, herself a medical anthropologist and professor at the INSEEC Graduate Business School, he doesn't beat about the bush. 'We need to reintroduce humanism into business. Managers deal with people, not individuals.
A disciple of management adapted to society, he describes in his book the relations between the boss and deputies, the role of women in business, and ways to integrate 'digital natives' who write little and communicate through text messages, but who have excellent accessibility to information. A utopian vision? Definitely not. Jean-Luc Delcroix puts his principles into practice and his business is booming: +60% turnover in ten years, creation of added-value jobs, an individual/turnover ratio which is up by 65% over the same period. Is he a magician? No, he's quite simply human. He concludes 'Don't forget to talk about Recognition. It's important to say Thank You.'
Le Management stratégique d’abord humain
Edition de l’Harmattan
To be released early in 2013
